Question 1

How to choose the correct size of bikinis?

Accepted Answer

Below each article, you have at your disposal a table of the different sizes we propose. Trust this table.

Question 2

Does it deliver in Tenerife, and what is the delivery time?

Accepted Answer

Delivery time in Tenerife is 24h-72h

Question 3

Can I return or exchange a bikini if the size does not suit me?

Accepted Answer

Returns are not accepted. Changes can be made in our physical stores in Tenerife or if you prefer via mail to customer account. An amount of € 8.60 must also be paid for the delivery of the new size requested.

Question 4

What are the payment methods accepted on the site?

Accepted Answer

Payment can be made through the default payment platform of the online store or by Bizum at +34 637368400

Question 5

How can I contact customer service if I have more questions?

Accepted Answer

There are several ways to contact us:

• Through our contact form, in the "contact" section.
• By email or phone, which you can also find in the "contact" section.
• Through our chat or WhatsApp.

Question 6

Is there a physical store in Tenerife where I can try your bikinis in person?

Accepted Answer

You can physically find us in our shop in Tenerife. These are the addresse :

• Avenida de Bruselas 14, C.C The Duke Shops, local bajo 18PS. Adeje, Tenerife, 38660
Ubicación: https://maps.app.goo.gl/Vkp14Mrfpa8kb3qR7(https://maps.app.goo.gl/Vkp14Mrfpa8kb3qR7)

Question 7

Can I cancel my order and get a refund?

Accepted Answer

Yes, you can cancel the shipment if it is made within 12h after confirmation of the same.

Question 8

How can I track my order online and be informed of its status?

Accepted Answer

You can request information about your order by Whatsapp at +34 637368400

Question 9

What are your customer service hours online or by phone?

Accepted Answer

Monday to Sunday from 10:00 - 18:00

Question 10

What are your opening hours for your physical stores in Tenerife?

Accepted Answer

C.C The Duke Shops from Monday to Sunday from 10:00 AM to 9:00 PM

Related links

Avenida de Bruselas 14, C.C Duke Shops, local bajo 18PS, 38660 Adeje,
Santa Cruz de Tenerife, Islas Canarias

Where we are

Online service

Monday - Friday
10h - 18h

Phone
+34 637 36 84 00

Related links

Avenida de Bruselas 14, C.C Duke Shops, local bajo 18PS, 38660 Adeje, Santa Cruz de Tenerife, Islas Canarias

Where we are

Online service

Monday - Friday 10h - 18h

Phone +34 637 36 84 00

Avenida de Bruselas 14, C.C Duke Shops, local bajo 18PS, 38660 Adeje,
Santa Cruz de Tenerife, Islas Canarias

Monday - Friday
10h - 18h

Phone
+34 637 36 84 00