The attention regarding the change takes 10 to 15 business days.

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Products damaged due to customers' negligence will not be accepted.

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The product must be returned in its original packaging, accompanied by all accessories, labels and without signs of use.

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Once any discrepancy is found, Princess Rio Bikinis is exempt from accepting the return and making the exchange, and the product will automatically be sent back to the address of origin without prior consultation and with a shipping charge.

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You can make model or size changes. You have two options.

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You can come to our physical stores to make the change.

IBIZA: Calle Abad y lasierra, 28 Center.
PALMA DE MALLORCA: Passage Joan XXIII local 5
BARCELONA: Calle Rosselló, 244 – Ground floor 1
TENERIFE: CC Parque Santiago III, local 78C – Tenerife

 

To make an exchange at home you will have to make a transfer of €6 for shipping costs to the account number that Customer Service will provide you. In this case you must contact our WhatsApp +34 675 12 67 94

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In the case of returning products and canceling the purchase, the value spent on shipping the product, as well as the return by Post Office, is the responsibility of the customer, making the cancellation only of the value of the pieces.

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Princess Rio Bikinis has 30 (thirty) calendar days, from the date of receipt of your product at our customer service center, to resolve the incident. Princess Río Bikinis is the one who determines the shipping method.

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To avoid any problems with your purchase, please note:

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The description of the product you are purchasing.
The color, print and size of the product.
Look at the measurements of the pieces in the descriptions.

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NOTE: Colors and prints may change due to the color calibration of your monitor and/or the cut of the lycra.

*If the package has been returned for non-collection, we will refund the value of your order (products), the value of the shipping by CORREOS will have already been used and paid.

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Attention · Sale pieces do not have exchange, remove your doubts about sizes before